CAS and CRM number in Case and Draft mails are created

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Posted on by ANZ

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Hi!

What is the difference between the CAS and CRM number in the Case, and is it nessecary to have both, is it possible to remove one of them?

I also have an issue in Case, that drafts are created when replying to a customer in CRM. It's empty mails, why is that?

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Mahendar Pal 45,095 on at

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Hello,

What is the difference between the CAS and CRM number in the Case, and is it nessecary to have both, is it possible to remove one of them?

-- CAS is default prefix for the case auto numbers, not sure what is CRM,may someone changed prefix, you can share some screenshot that it will help to understand.

I also have an issue in Case, that drafts are created when replying to a customer in CRM. It's empty mails, why is that?

--That the default system design.

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ANZ 190 on at

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Here is a screenshoot, are these nessecary in the Auto Reply, or could they be removed?

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Kokulan 18,054 on at

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The CRM:000XXXXXX is the token generated by CRM and added to the end of email subject so that it can keep track of the email conversations. You can disable this feature from from System Settings and use smart matching if you want.

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Mahendar Pal 45,095 on at

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Hi Ale1,

Here CAS is the case number and CRM:000 is email tracking number generated by CRM. This token is used for email tracking by CRM.

I will suggest you to refer :

community.dynamics.com/.../mscrm-email-tracking-token-understanding-and-configuration

docs.microsoft.com/.../email-message-filtering-correlation

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ANZ 190 on at

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Hi,

Thank you so much for your replies.

Wish you a pleasent day!!

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