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Delete Insights Solution - How to remove dependency?

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Posted on by 210

We're trying to remove Insights from CRM since the free version is being discontinued and it's not something we use much.  Found these uninstall instructions but we have a dependency error when we try to delete the solution. https://kb.insideview.com/hc/en-us/articles/115007393928-Uninstalling-Insights-Enterprise-from-Microsoft-Dynamics-CRM-or-Dynamics-365

I'm not sure of the proper way to remove the notify_loader.js dependency.  I can go to the Forms listed and to Form Properties and see the script there but I see the same script on my Contact Form yet the Contact Form is not listed as a dependency.

Dependency_2D00_Details.png

Form_2D00_Properties.png

Here's the script contents:

function iv_notifyOnLoadActivity(executionContext, packageVersion, crmVersion){
	var client = Xrm.Page.context.client.getClient();
	if(client !== "Mobile") {
		var head = document.getElementsByTagName('head')[0];
		var t = (new Date()).getTime();
		window.ivBaseUrl = 'https://my.insideview.com';
		window.ivPackageVersion = packageVersion;
		window.ivcrmVersion = crmVersion;

		var notifyInit = document.createElement('script');
		notifyInit.id = 'iv_notify_init';
		notifyInit.type = 'text/javascript';
		notifyInit.async = false; 
		notifyInit.src = ivBaseUrl + '/iv/common/javascript/mashup/dynamics/crm2015_notify_script_loader.js?v=' + t ;    
		head.appendChild(notifyInit);
	}
}


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  • Robert50 Profile Picture
    Robert50 210 on at
    RE: Delete Insights Solution - How to remove dependency?

    Did all that and things have been working good but a month later, I found more Insights leftovers.  Can this Entity be deleted?

    2019_2D00_04_2D00_18_5F00_17_2D00_39_2D00_11.png

  • Verified answer
    a33ik Profile Picture
    a33ik 84,325 Most Valuable Professional on at
    RE: Delete Insights Solution - How to remove dependency?

    Yes, just go through forms, remove dependencies, publish changes and try to uninstall solution. Mentioned script is a part of Insights solution.

  • Robert50 Profile Picture
    Robert50 210 on at
    RE: Delete Insights Solution - How to remove dependency?

    Ok, but how to "drop all references"? Do I remove the script from the Forms or Edit the script?  I couldn't find any info online about a script called notify_loader.js so I'm not sure if it's part of default CRM or was only put there for Insights.  Thanks

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,325 Most Valuable Professional on at
    RE: Delete Insights Solution - How to remove dependency?

    Hello,

    I would recommend to drop all the references both - listed and not and try to uninstall solution after.

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