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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / What are the advantage...
Microsoft Dynamics CRM (Archived)

What are the advantages of Using Unified Service Desk in Dynamics CRM

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Posted on by yify 1,023

Hi,

Can anyone please help in understanding the advantages of Unified Service Desk  for Dynamics CRM in detail.

Is Unified Service Desk new in Dynamics CRM?

Any videos or useful info is highly appreciated.

Thanks!

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I have the same question (0)
  • Suggested answer
    Chime Profile Picture
    Chime 141 on at
    RE: What are the advantages of Using Unified Service Desk in Dynamics CRM

    James,

    Please see these links on USD  -

    us.hitachi-solutions.com/.../what-is-unified-service-desk-for-dynamics-crm

    blogs.msdn.microsoft.com/.../usd

    I hope this helps.

    Many thanks,

    Chime

  • Suggested answer
    Pawar Pravin Profile Picture
    Pawar Pravin 5,237 on at
    RE: What are the advantages of Using Unified Service Desk in Dynamics CRM

    Hi James,

    Personally, I would like to suggest you to follow blogs of "NEIL PARKHURST". You can see blogs, videos, tutorials and everything about USD on his blog.

    neilparkhurst.com/.../usd-the-book

  • Suggested answer
    PranavShroti Profile Picture
    PranavShroti 4,510 on at
    RE: What are the advantages of Using Unified Service Desk in Dynamics CRM

    You will find lots of articles on internet:

    www.crmdynamics.com/call-centers-benefit-unified-service-desk

    us.hitachi-solutions.com/.../what-is-unified-service-desk-for-dynamics-crm

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,027 Moderator on at
    RE: What are the advantages of Using Unified Service Desk in Dynamics CRM

    Hi James,

    This article will give you an overview of Unified Service Desk for Dynamics 365 Customer Engagement.

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