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Hi,
Can anyone please help in understanding the advantages of Unified Service Desk for Dynamics CRM in detail.
Is Unified Service Desk new in Dynamics CRM?
Any videos or useful info is highly appreciated.
Thanks!
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James,
Please see these links on USD -
us.hitachi-solutions.com/.../what-is-unified-service-desk-for-dynamics-crm
blogs.msdn.microsoft.com/.../usd
I hope this helps.
Many thanks,
Chime
Hi James,
Personally, I would like to suggest you to follow blogs of "NEIL PARKHURST". You can see blogs, videos, tutorials and everything about USD on his blog.
You will find lots of articles on internet:
www.crmdynamics.com/call-centers-benefit-unified-service-desk
us.hitachi-solutions.com/.../what-is-unified-service-desk-for-dynamics-crm
Hi James,
This article will give you an overview of Unified Service Desk for Dynamics 365 Customer Engagement.
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