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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 Online. &...
Microsoft Dynamics CRM (Archived)

Dynamics 365 Online. "Record Is Unavailable" error message when clicking new Lead button

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Posted on by vando 35

Hi experts, 

I am using dynamics 365 online (V9.0). I just completed install of MD365. While clicking on New button of Lead function =>  I get the error as the below picture. 

I tried to check other function as opportunity, it work ok. 

2018_2D00_03_2D00_15_5F00_8_2D00_36_2D00_02.png

Any ideas how to fix the error please?

many thanks

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  • RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at
    RE: Dynamics 365 Online. "Record Is Unavailable" error message when clicking new Lead button

    hi,

    Can you download the log file and share?

  • vando Profile Picture
    vando 35 on at
    RE: Dynamics 365 Online. "Record Is Unavailable" error message when clicking new Lead button

    Here is the log file

    Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=9.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Microsoft.Crm.CrmException: systemform With Id = 3bc45fb6-9fa8-4185-b60e-89f1641906b7 Does Not Exist
    at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
    at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveCommand.Execute()
    at Microsoft.Crm.Application.Forms.FormDescriptorLoader.DataSourceRetrieve(FormDescriptorCacheKey key, IOrganizationContext context)
    at Microsoft.Crm.Application.Forms.FormDescriptorLoader.LoadCacheData(FormDescriptorCacheKey key, IOrganizationContext context)
    at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.CreateEntry(TKey key, IOrganizationContext context)
    at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)
    at Microsoft.Crm.Application.Forms.FormDescriptorCache.GetFormDescriptor(Guid formId, IOrganizationContext context)
    at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.GetFormDescriptor()
    at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.ConfigurePage()
    at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
    at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)
    at System.Web.UI.Control.PreRenderRecursiveInternal()
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.HandleError(Exception e)
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest()
    at System.Web.UI.Page.ProcessRequest(HttpContext context)
    at ASP._forms_read_layout_aspx.ProcessRequest(HttpContext context)
    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
    at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #0678E465Detail:
    <OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
    <ActivityId>c519e3d1-1058-457a-8c86-1281918b19b4</ActivityId>
    <ErrorCode>-2147220970</ErrorCode>
    <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
    <Message>System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---&gt; Microsoft.Crm.CrmException: systemform With Id = 3bc45fb6-9fa8-4185-b60e-89f1641906b7 Does Not Exist
    at Microsoft.Crm.Application.Platform.ServiceCommands.PlatformCommand.XrmExecuteInternal()
    at Microsoft.Crm.Application.Platform.ServiceCommands.RetrieveCommand.Execute()
    at Microsoft.Crm.Application.Forms.FormDescriptorLoader.DataSourceRetrieve(FormDescriptorCacheKey key, IOrganizationContext context)
    at Microsoft.Crm.Application.Forms.FormDescriptorLoader.LoadCacheData(FormDescriptorCacheKey key, IOrganizationContext context)
    at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.CreateEntry(TKey key, IOrganizationContext context)
    at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)
    at Microsoft.Crm.Application.Forms.FormDescriptorCache.GetFormDescriptor(Guid formId, IOrganizationContext context)
    at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.GetFormDescriptor()
    at Microsoft.Crm.Application.Pages.Common.ReadLayoutPage.ConfigurePage()
    at Microsoft.Crm.Application.Controls.AppUIPage.OnPreRender(EventArgs e)
    at Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)
    at System.Web.UI.Control.PreRenderRecursiveInternal()
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.HandleError(Exception e)
    at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
    at System.Web.UI.Page.ProcessRequest()
    at System.Web.UI.Page.ProcessRequest(HttpContext context)
    at ASP._forms_read_layout_aspx.ProcessRequest(HttpContext context)
    at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
    at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)
    at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean&amp; completedSynchronously): Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #0678E465</Message>
    <Timestamp>2018-03-14T10:05:21.7329433Z</Timestamp>
    <ExceptionRetriable>false</ExceptionRetriable>
    <ExceptionSource i:nil="true" />
    <InnerFault>
    <ActivityId>c519e3d1-1058-457a-8c86-1281918b19b4</ActivityId>
    <ErrorCode>-2147220969</ErrorCode>
    <ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
    <Message>systemform With Id = 3bc45fb6-9fa8-4185-b60e-89f1641906b7 Does Not Exist</Message>
    <Timestamp>2018-03-14T10:05:21.7329433Z</Timestamp>
    <ExceptionRetriable>false</ExceptionRetriable>
    <ExceptionSource i:nil="true" />
    <InnerFault i:nil="true" />
    <OriginalException i:nil="true" />
    <TraceText i:nil="true" />
    </InnerFault>
    <OriginalException i:nil="true" />
    <TraceText i:nil="true" />
    </OrganizationServiceFault>

  • Verified answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at
    RE: Dynamics 365 Online. "Record Is Unavailable" error message when clicking new Lead button

    Hi,

    As per the error message, you had some form which no longer exists.

    I believe if you try it on ingonito mode/inprivate mode, it will work.

    Hope this helps.

  • vando Profile Picture
    vando 35 on at
    RE: Dynamics 365 Online. "Record Is Unavailable" error message when clicking new Lead button

    I just install app from ms. no customize.  I don't understand why ms release with error version. Could you help me how to ingonito mode/inprivate mode?

    Thanks

  • RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at
    RE: Dynamics 365 Online. "Record Is Unavailable" error message when clicking new Lead button

    If you do a right click on Chrome/ IR, you will get an option to open the respective mode.

  • RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at
    RE: Dynamics 365 Online. "Record Is Unavailable" error message when clicking new Lead button

    You mentioned you install app, which app you install? And did you install it on existing Dynamics v9?

  • vando Profile Picture
    vando 35 on at
    RE: Dynamics 365 Online. "Record Is Unavailable" error message when clicking new Lead button

    I installed 4 app on Dynamics 365 (sales, service, field service and project service).

  • vando Profile Picture
    vando 35 on at
    RE: Dynamics 365 Online. "Record Is Unavailable" error message when clicking new Lead button

    I already try it on private mode, it's ok. But i cannot guide end user work as it. Could you have any ideas for this?

  • Verified answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at
    RE: Dynamics 365 Online. "Record Is Unavailable" error message when clicking new Lead button

    I don't think it would be an issue for end user.  The issue you are facing is due to browser caching i.e. when you initialy access your lead, browser stored the id of the form used and when you installed these app, I guess that form got deleted and updated forms are added to your crm.

    Now when you are accessing your lead form, browser is trying to load the previously saved form which no longer exists.

    Accessing it in private mode is not a fix, it was a test to confirm if this is related to cache or not. It will be fixed for you in some time when the cahce is refreshed or you cn clear cache manually.

    As your users haven't access the old lead form, they must not get this issue. You can however ask any of your existing users to try it and see how it goes.

    You can search web on "clear browser cahce"

    Hope this helps.

  • vando Profile Picture
    vando 35 on at
    RE: Dynamics 365 Online. "Record Is Unavailable" error message when clicking new Lead button

    Hi Ravi,

    right now, it's work ok. Thank you so much!

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