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Omnichannel Dashboards

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Posted on by Community member

Can someone tell me how I can remove the 2 Omnichannel Dashboards that appear in our dashboard drop down menu? Not sure how they got there but I would like to hide if possible.

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Dynamics 365 Administration

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Leah Ju Microsoft Employee on at

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Omnichannel Dashboards

Hi Partner,

What app you are using now?

You can remove these two apps from this app as following steps:

1.For example, i am using customer service workspace, it has these two dashboards by default:

2.Go to Power Apps > Apps list to find the app and edit it:

3.Remove them from this app:

4.Save and Publish:

5.Result:

I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah

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