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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Product relationships
Microsoft Dynamics 365 | Integration, Dataverse...
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Product relationships

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Posted on by Sumaira Noor 1,085

Hello Community Experts,

Could anybody please explain me the use of product relationships(Up-sales, cross sales, accessories or substitutions.) in dynamics 365 for sales with the help of examples.

I'm majorly not clear between Up-sales and Cross sales

Kindly guide

Best Regards,

Sumaira Noor

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  • Verified answer
    LuHao Profile Picture
    LuHao 40,890 on at
    RE: Product relationships

    Hi Sumaira,

    Please refer to this blog, which explains cross-and-up-selling in Microsoft Dynamics 365 in great detail.

    https://www.inkubit.com/en-us/blog/microsoft-dynamics-365/increase-your-sales-with-cross-and-up-selling-in-microsoft-dynamics-365/

    For how to use Product relationships, please refer to this document.

    https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/define-related-products-increase-chances-sales

  • Sumaira Noor Profile Picture
    Sumaira Noor 1,085 on at
    RE: Product relationships

    Thanks Lu

    That was helpful

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