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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unable to save quote i...
Microsoft Dynamics CRM (Archived)

Unable to save quote in Dynamics 365.

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Posted on by Community Member

When I add around 15-20 quote products in a quote, the quote does not save or it takes 5-10 mins to save the quote. It sometimes gives a time out error or any random error. Sometimes the quote gets saved. What can be the issue? Thanks in advance for the help.

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  • Suggested answer
    Shahbaaz Ansari Profile Picture
    Shahbaaz Ansari 6,211 on at

    Hi Gabale,

    There might be any workflow or Plugin, that might be getting trigger when you are adding product to quote.

    Thanks,

    Shahbaaz

  • Community Member Profile Picture
    Community Member on at

    Hi Shahbaaz,

    Thanks for your reply. When I add 2-3 products, I do not face the issue. Yes, I have a plugin on the quote product entity but I guess that is not the issue. How do I tackle a scenario wherein I have to add more number of products? Also, even if I modify any other field on the form, I face the issue when I have 15-20 products.

  • Suggested answer
    Shahbaaz Ansari Profile Picture
    Shahbaaz Ansari 6,211 on at

    Do a simple thing, disable that plugin(don't delete just disable), try to add 15-20 products and check if it works or it give same error of timeout.

  • Community Member Profile Picture
    Community Member on at

    It did not work. There is no error message but it takes a lot of time to save. I just checked and the issue seems to be with the plugin on quote. As I have many functions I had given the depth as 1-4 in the plugin and checked it by debugging, but as I can see in the audit history, the update has occurred 40-50 times which might be causing the issue. Will have to check why this is happening.

  • Suggested answer
    Shahbaaz Ansari Profile Picture
    Shahbaaz Ansari 6,211 on at

    Hi,

    if you solved the problem thanks to an answer,

    please mark it as verified to encourage the community to provide more and more a better support.

    Thank you.

    Shahbaaz

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