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Business Central to Shopify connector Auto Sync does not work

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Posted on by MC-06101433-0

Manual syncs and job queue entries done manually all work, orders to import also shows me that it can see all the orders in Shopify.

When I click auto sync on I can see the ORDER_CREATE webhook is created succesfully.

But any orders I place on Shopify results in nothing happening.

The only thing I've noticed here is that any time i toggle the auto sync feature, if I look into the latest error log I get this

There is no error that matches the one shown in the error documentation. I've re-installed the connector, app and stores multiple times to rule out any installation bugs.

Very frustrating as there's barely any logs to work with here. Everything works except for Auto Sync...

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Dynamics 365 Business Central

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Rishabh Kanaskar 6,219 Super User 2026 Season 1 on at

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Hi,

This typically occurs when the Shopify webhook or API call from Shopify to Business Central fails due to an invalid or missing HTTP header.

Check these:

> Verify that the Shopify webhook is sending the correct headers. In Shopify Admin > Settings > Notifications > Webhooks, check the webhook secret and regenerate if needed.
> Ensure the Business Central environment URL in Shopify matches the one in the connector setup.
> Update to the latest cumulative update for your Business Central version.

> If the issue persists, enable telemetry in Business Central and check the Shpfy Communication Mgt. codeunit logs for header validation failures.

Thanks

Rishabh

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YUN ZHU 99,187 Super User 2026 Season 1 on at

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Hi, hope the following can give you some hints.

Troubleshoot the Shopify Connector

https://learn.microsoft.com/en-us/dynamics365/release-plan/2025wave2/smb/dynamics365-business-central/troubleshoot-shopify-connector?wt.mc_id=DX-MVP-5004336

https://youtu.be/StIVhsnOHWY?si=jr2bIIB1N3_zjccK

In addition, there are many Shopify standard issues, so it is recommended to submit them directly to the BC Yammer Group.

Viva Engage : Dynamics 365 Business Central Partner Community (Formerly: Development) : Shopify Connector for Business Central : All Conversations

Hope this helps.

Thanks.

ZHU

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MC-06101433-0 18 on at

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> Verify that the Shopify webhook is sending the correct headers. In Shopify Admin > Settings > Notifications > Webhooks, check the webhook secret and regenerate if needed.

There is no ability to regenerate the webhook secret within Shopify directly.

When I click auto sync off and I check the Shopify log entries I can see that the old webhook is deleted

When I click auto sync on, the shopify logs show the new webhook is created

At this point in time if I click on latest error, I can see the error appear on both actions for auto sync on and off

Error text:

Exception of type 'Microsoft.Dynamics.Nav.Types.Exceptions.NavNclInvalidHeaderException' was thrown.

Error Code:

InvalidHeader

Error callstack:

"Shpfy Communication Mgt."(CodeUnit 30103).EvaluateResponse line 22 - Shopify Connector by Microsoft version 26.5.38752.38944
"Shpfy Communication Mgt."(CodeUnit 30103).ExecuteWebRequest line 31 - Shopify Connector by Microsoft version 26.5.38752.38944
"Shpfy Communication Mgt."(CodeUnit 30103).ExecuteGraphQL line 10 - Shopify Connector by Microsoft version 26.5.38752.38944
"Shpfy Communication Mgt."(CodeUnit 30103).ExecuteGraphQL line 4 - Shopify Connector by Microsoft version 26.5.38752.38944
"Shpfy Communication Mgt."(CodeUnit 30103).ExecuteGraphQL line 6 - Shopify Connector by Microsoft version 26.5.38752.38944
"Shpfy Webhooks API"(CodeUnit 30251).RegisterWebhookSubscription line 11 - Shopify Connector by Microsoft version 26.5.38752.38944
"Shpfy Webhooks Mgt."(CodeUnit 30269).EnableWebhook line 13 - Shopify Connector by Microsoft version 26.5.38752.38944
"Shpfy Webhooks Mgt."(CodeUnit 30269).EnableOrderCreatedWebhook line 4 - Shopify Connector by Microsoft version 26.5.38752.38944
"Shpfy Shop"(Table 30102)."Order Created Webhooks - OnValidate"(Trigger) line 5 - Shopify Connector by Microsoft version 26.5.38752.38944

> Ensure the Business Central environment URL in Shopify matches the one in the connector setup.

It does match, we are able to manually schedule the order sync job and that works perfectly.

> Update to the latest cumulative update for your Business Central version.

We've updated from 26.4 to 26.5, that has not done anything.

> If the issue persists, enable telemetry in Business Central and check the Shpfy Communication Mgt. codeunit logs for header validation failures.

I will try to get this enabled..

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