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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Business Central to Sh...
Small and medium business | Business Central, N...
Suggested answer

Business Central to Shopify connector Auto Sync does not work

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Posted on by MC-06101433-0 14
Manual syncs and job queue entries done manually all work, orders to import also shows me that it can see all the orders in Shopify.

When I click auto sync on I can see the ORDER_CREATE webhook is created succesfully.


But any orders I place on Shopify results in nothing happening. 

The only thing I've noticed here is that any time i toggle the auto sync feature, if I look into the latest error log I get this 



There is no error that matches the one shown in the error documentation. I've re-installed the connector, app and stores multiple times to rule out any installation bugs.

Very frustrating as there's barely any logs to work with here. Everything works except for Auto Sync...
Categories:
Dynamics 365 Business Central
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  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 92,233 Super User 2025 Season 2 on at
    Business Central to Shopify connector Auto Sync does not work
    Hi, hope the following can give you some hints.
    Troubleshoot the Shopify Connector
     
    In addition, there are many Shopify standard issues, so it is recommended to submit them directly to the BC Yammer Group.
     
    Hope this helps.
    Thanks.
    ZHU
  • Suggested answer
    Rishabh Kanaskar Profile Picture
    Rishabh Kanaskar 4,207 on at
    Business Central to Shopify connector Auto Sync does not work
    Hi,
     
    This typically occurs when the Shopify webhook or API call from Shopify to Business Central fails due to an invalid or missing HTTP header.

    Check these: 
    > Verify that the Shopify webhook is sending the correct headers. In Shopify Admin > Settings > Notifications > Webhooks, check the webhook secret and regenerate if needed.
    > Ensure the Business Central environment URL in Shopify matches the one in the connector setup.
    > Update to the latest cumulative update for your Business Central version.
    > If the issue persists, enable telemetry in Business Central and check the Shpfy Communication Mgt. codeunit logs for header validation failures.
     
    Thanks
    Rishabh

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