web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Workflow remains in wa...
Microsoft Dynamics CRM (Archived)

Workflow remains in waiting status in system jobs

(0) ShareShare
ReportReport
Posted on by cmandt 365

I have created a workflow to send an email to a Lead when the Lead record is created. In System Jobs the workflow status reason shows as "waiting". Emails are not sent.

I use CRM for Outlook and it is set to allow CRM to send email via Outlook and my Outlook is running. 

Please help me figure out how to get the workflow to send the email.

Thank you,

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    CRMInnovation.com Profile Picture
    CRMInnovation.com on at

    Force a sync from Outlook of CRM and that should flush it out.

    Also, be sure that in your CRM user record, use Outlook for outgoing emails I selected.

  • Community Member Profile Picture
    Community Member on at

    If the workflow status is showing as waiting then check the Microsoft Dynamics Asynchronous Processing Service is running.

    Have got other published workflows and do they complete successfully?

  • cmandt Profile Picture
    cmandt 365 on at

    In Outlook I went to CRM > Synchronize with CRM.  It ran and then said 0 things synced.  I have confirmed that the Asynchronous Process Service is running.

    I cancelled the workflows that were "Waiting".

    I then selected a Lead and clicked on Run Workflow.  Now the workflow shows  Status Reason:"Waiting for Resources" instead of the previous status of just "Waiting."

    Any more ideas on how to get this to run please?

  • cmandt Profile Picture
    cmandt 365 on at

    I have only been able to get this one workflow to publish.  I have no other workflows that run successfully.  I have tried to create another separate workflow and I am getting an error when attempting to Publish it.  It says, "An error occurred when the workflow was being created.  Try to save the workflow again."

    I have saved it again.  I don't know what the error is that is causing it not to publish.

  • cmandt Profile Picture
    cmandt 365 on at

    Now on my published workflow it has changed from "Waiting for resources" back to just "Waiting."

  • Verified answer
    cmandt Profile Picture
    cmandt 365 on at

    It looks like I figured out the "Waiting" issue.  The workflow final step is send an email to the lead.  In the To line of the email I had the Dynamic value set to {Lead(Customer)}.  I changed it to {Lead(Lead)} and the workflow completed successfully.  Thank you all for your suggestions.

    Now I need to figure out why I can't publish my other workflows and why it says the workflow has an error.  Perhaps I will create a new separate post for this if I can't figure it out soon.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans