When trying to print one or more selected invoices, it says "Print Documents action completed. 0 succeeded; 0 failed". No error message at all. It happens trying to print to screen, printer or file.
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So it sounds like this happens to a specific user who access GP from a local install. Can that user log in as him- or herself on another machine & print successfully? (They probably can.) Can another person log into the problem machine, as themselves, and successfully print? (My guess is they can't.)
Finally, on this workstation, can people print from other applications, i.e. can they print from Microsoft Word?
My guess would be that there is a problem with the print driver or printer setup on that particular workstation.
Double-check that the machine has a default printer, in the Devices & Printers (Control Panel). You can also check this KB for some possible guidance: support.microsoft.com/.../959033
You can try updating the printer drivers on this machine, or setting a different default printer. Oh, and are you using "Named Printers?"
You can also create a dexsql log, and possibly send it to your partner, or to Microsoft for additional troubleshooting. In case you need help doing that: support.microsoft.com/.../850996
Good luck, stuff like this can be tedious to troubleshoot!
Lyn thanks for your reply.
Now answering your questions: Yes, the documents can be printed from other screens or windows. It does not happen on all workstations or with all users. In fact it doesn't happen to me, but it does for other power users so I'm assuming is not a permissions issue. We do use Terminal Server but this users are accessing GP locally on their workstations.
As a test and/or as a temporary workaround, can you print them from another screen, such as the Sales Transaction Inquiry Zoom or the Print Sales Documents window? Do you get any error messages when printing from those screens?
You might have to create a Dex SQL log and possibly open a support case. I'm not sure what might be going on.
These are the general info-gathering questions that occur to me:
Does this happen on all workstations? With all users?
Are you using Terminal Server or Citrix? Do you have a default printer selected in your "Devices & Printers" in the Control Panel?
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