web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Accidentally resolved ...
Microsoft Dynamics CRM (Archived)

Accidentally resolved e-mail address to wrong contact. How to unresolve it?

(0) ShareShare
ReportReport
Posted on by Michael Hlavinka 545

I accidentally resolved an e-mail address that was previously unresolved to the wrong contact.  Now everything that comes in belongs to that contact.  How can I forcibly unresolve the e-mail address as I want to leave it as unresolved.

Thanks.

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi simdoc,

    My name is Andrés and I'm glad to help you.

    Unfortunately, in CRM doesn't exist any easy way to "unresolve" the e-mail. Maybe you can try using the SDK options.

    In CRM for Outlook you can select in the email other contact that you need to resolve, but not in CRM Web.

     

    Thank you for using Microsoft Dynamics CRM Communities,

    Dynamics CRM Support Blog

    Andrés Guzmán
    Support Engineer
    Microsoft Dynamics CRM

  • Michael Hlavinka Profile Picture
    Michael Hlavinka 545 on at

    Which entites store this information?

  • Andrew Simmans Profile Picture
    Andrew Simmans 505 on at

    Andres,

    What SDK method can create / amend / delete these false links?

    Thanks

    Andrew

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
Varsha deshpande Profile Picture

Varsha deshpande 5

#2
JS-09031509-0 Profile Picture

JS-09031509-0 3

#3
Mark Eckert Profile Picture

Mark Eckert 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans