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Is there any way where we can truncate mobile number before searching in crm? Suppose, my number in crm is "902xxxxxxx" and provider is sending "0091902xxxxxxx", i want the last 10 digits of the number to be searched for.
Thanks in advance!
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Hi Bhupendra,
This will be very simple depending on what CTI are you using and how have you integrated it. If you are using the entire CTI Framework then you will have a code to trigger the CTI search in your CTI Listener. Before the CTI search is being triggered you can simply add a C# code to it to truncate the number. Let me know if you need any further.
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