web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Receipt Printer random...
Microsoft Dynamics RMS (Archived)

Receipt Printer randomly hesitates

(0) ShareShare
ReportReport
Posted on by Jac Humphreys 40

 

I'm on RMS V1.3 using Epson TM88-IV's connected serially to 3 POS stations.  We have been using RMS since late 2006.  A month or so ago, the receipt printers starting hesitating for up to 20 seconds prior to starting to print and in the middle of printing.  They do this on all types of transactions - no sale, cash sales, credit card sales and x reports. 

My vendor has never experienced this before and suggested to reboot the computer, reindex the db.   I did this but the problem persisted.  He also suggested reloading the OPOS driver.  Nothing has changed w/ my operating system, we're running XP Home SP2 so I'm not sure this will do any good.  I'm nervous about starting to mess with the drivers. 

Besides this, the system has been rock solid.  Anyone have any ideas?

Thanks,

 Jac

*This post is locked for comments

I have the same question (0)
  • Dave Durrenberger Profile Picture
    Dave Durrenberger 1,622 on at

    You should upgrade your XP machines to SP3.  Also, verify that someone has not added a printer to a computer ie. control panel / printers that does not really exist.  At tender print receipt, RMS will poll any listed printers in control panel / printers and if that printer is not physically connected via. direct to PC or across the network, it will delay the print job to the receipt printer significantly.

    http://www.syssolutionsllc.com

  • Jac Humphreys Profile Picture
    Jac Humphreys 40 on at

    thanks, will look at that tomorrow.  I did notice there were some printers showing that were not needed.  XP seems to pick up network printers even when you don't install them

  • Community Member Profile Picture
    Community Member on at

    You can turn off the auto discovery feature for the network printers by going to the control panel (classic view) -> folder options -> View (tab) and unchecking "Automatically search for network fodlers and printers."

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics RMS (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans