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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 365 for phone...
Microsoft Dynamics CRM (Archived)

Dynamics 365 for phones - make a phone call enter phone call details

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Posted on by SCV 1,004

Hi,

We have installed Dynamics 365 for Phones app both on android phone and iPhone. According to the below article when we make a call to a CRM contact via the app and once the phone call is ended it should prompts us to enter the details of the call. But we don't see this. Does anyone know whether we have to configure any settings in the app or in CRM?

This is the place it says about the prompt:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/mobile-app/dynamics-365-phones-tablets-users-guide#send-an-email-or-make-a-call

Our CRM is Dynamics 365 online the latest.

Thanks

Sachith 

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    We just updated to version 9 - does not work now.

  • Community Member Profile Picture
    Community Member on at

    Sachith, did you ever get an answer for this or resolve this issue?  We have the same issue--the documentation states this action will occur after the call and it doesn't.  

  • SCV Profile Picture
    SCV 1,004 on at

    Unfortunately no mate.

  • Community Member Profile Picture
    Community Member on at

    Did you get it fixed? I are having the same issue.

    thanks,

  • Community Member Profile Picture
    Community Member on at

    After latest update to the iPhone - the functionality has returned!

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