Sales order processing question

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Posted on by Eishak

Under sales order S-ORD101036, we had to cancel an invoice (PS-INV103225) and delete a shipment (S-SHPT102226). The customer decided they did not want the product right now.

It appears that it returned 24 units of 17066 and 24 units of 18263 into inventory. Everything looks correct, with the serial numbers appearing to be back into stock.

We created a new Sales order S-ORD101090, where we have decided to sell 20 units of 18263. Under item tracked lines, I wanted to enter the same batch of serial numbers into the system, so that they get used this time.

Here's where the problem happens. As I attempt to enter each serial number (from the list of available parts), Quantity (base) and Qty to Handle (base) show up as 0 not 1. I know that in order for these items to be shipped from the sales order, these two columns have to be displaying a 1. Is there a way to fix this?

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Eishak,

Question - The 18263 that you returned was it returned into the same Location this new Sales Order is shipping from? I can only think that the reason the Quantities show 0 is that if I drilled into the Serial No. it will display a 0 available next to that Serial No. Make sure the Location the returned items are in is that of the Sales Order.

Thanks,

Steve

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