Already sent email is being received by the user again and again

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Hi All,

We are facing a strange issue here. There is one email which was sent from CRM. The status of this email is Sent. However, the No. of delivery attempts field keeps increasing and the recipient has received too many emails. The attempts count is now more than 2000. Did anyone face the same issue? If yes, what is the solution?

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Preeti Sharma 2,678 on at

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Hi,

How are you sending mail?

I mean if you are sending mail through any workflow or plugin then please check if its triggering again?

Thanks:)

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gdas 50,091 Moderator on at

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Hi Vikas,

How you are sending emails? Is it through workflow or plugin?

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gdas 50,091 Moderator on at

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Hi Vikas,

Seems the triggering of email is running in infinite loop. So you may check the triggering point , may be plugin depth .

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Community Member on at

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Hi Vikas,

This email address is unique or it is repeating for many contacts ?

Mansoor

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Community Member on at

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We are sending the email through a workflow, but how does that matter? As I have mentioned, there is only one email record and the delivery attempts are increasing. The receiving end is having multiple emails not CRM.

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RaviKashyap 55,410 Moderator on at

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Hi Vika,

I ran into the same issue once but couldn't figure out the cause. We had to delete that email from the system to stop. Lunckily in our case it was a dv environment so id didn't matter much. We tried to reproduce it in prod but couldn't not even with the same process, people, everything same.

It didn't ever happen though.

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Preeti Sharma 2,678 on at

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Hi,

Have you checked the process sessions to check if workflow is triggering multiple times for same record?

Thanks:)

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Community Member on at

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Hi Ravi,

I was also thinking of deleting the email. However, we are in productions environment so I was thinking of setting the email to draft so that no more emails are generated.

Thanks for your response.

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Community Member on at

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Vikas,

"Server Side Synchronization sends the same email repeatedly every 30 minutes.".

Microsoft fixed this issue by applying update 2.2 for on-premise D365.

Please install and see.

Mansoor

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Community Member on at

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Hi Mansoor,

This is not D365, its MS CRM 2016 (mentioned in the tags). I had to cancel the email to fix this. But not sure about the origin of this issue.

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