Our current Dynamics Partner has received a request from Microsoft, they have asked us to "Deprovision the Users" so they can generate a new promo code, I am a global admin and can see we have used 67/193 licenses that are due to expire.
Has anyone else come across this and what are the steps without disturbing or causing any issues with current Users (Can not afford any downtime)
++++the message++++
In relation to this matter please note the instruction we have received from Microsoft, For your necessary action, please!
“We noticed that the 2nd year free users are still active, we will require them to be deprovisioned to be able to generate the new promo code for 3rd year.
If you do not know how to deprovision the previous free users, you will need to follow up with Microsoft Support by logging the issue through their O365 Admin Portal.
You may get back to us once you have deprovisioned the users for us to generate the new promo code.”
++++++++++++++++++
