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Our current Dynamics Partner has received a request from Microsoft, they have asked us to "Deprovision the Users" so they can generate a new promo code, I am a global admin and can see we have used 67/193 licenses that are due to expire.
Has anyone else come across this and what are the steps without disturbing or causing any issues with current Users (Can not afford any downtime)
++++the message++++
In relation to this matter please note the instruction we have received from Microsoft, For your necessary action, please!
“We noticed that the 2nd year free users are still active, we will require them to be deprovisioned to be able to generate the new promo code for 3rd year.
If you do not know how to deprovision the previous free users, you will need to follow up with Microsoft Support by logging the issue through their O365 Admin Portal.
You may get back to us once you have deprovisioned the users for us to generate the new promo code.”
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Yes this is how I see the process Just needed clarification and others I have spoken too have said the same, we have no other option.
Thanks all for the responses
I think you should go back to DXC, if they are your CSP Partner, that no one else than them can raise a case on your behalf.
You are not supposed to raise the support tickets yourself. Business Central is delivered through a partner model.
Thanks - have asked our partner and the response was
It’s not possible for DXC to raise this request on behalf of the customer on this occasion
logging the issue through their O365 Admin Portal
When we try this, any request for support for Dynamics we are sent to admin for powerplatform microsoft.com - here we get "Your account does not have permission to create support requests (Basic only).
Enter Premier access ID - Contact ID/Password (I do not have this)
Then "Request support from Partner
Back to the start and our license's run out today
Hello,
This is a question for other partners, hope they can help you with this.
Thank you.
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