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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / 'Guided Help' ...
Microsoft Dynamics CRM (Archived)

'Guided Help' in CRM Solutions list

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Posted on by Dominic CARVALHO 2

Our Dynamics CRM 2016 Online got upgraded to (8.1.0.362) (DB 8.1.0.362) [Dynamics CRM Online 2016 Update 1] over the weekend. On checking the list of solutions this morning, there seems to be a new solution titled 'GuidedHelp' with version number 1.1.0.0.

Does anyone know if this solution is part of the upgrade and what does it offer? Does it need to be kept installed in this list?

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  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Yes it is part of the upgrade.

    The Solution is from Microsoft exactly for feature named “Guided Help” You can read details about this from here https://www.microsoft.com/en-us/dynamics/crm-customer-center/what-s-new.aspx#ProductivityFeatures  and/or watch this short video to know more about what this brings from here  https://www.youtube.com/embed/-uCxzk3CtfY?rel=0

     

    GuidedHelp  Managed solution is similar to “ActivityFeedsCore” managed solution and the only difference is the later is not visible on UI from list of solutions. The GuidedHelp solution is very light in terms of customization and it does help you in user adoptions. 

  • Dominic CARVALHO Profile Picture
    Dominic CARVALHO 2 on at

    Thanks Gashaw.

  • Community Member Profile Picture
    Community Member on at

    While trying to import default solution from one org to another, we are facing an error like guidedhelp is missing ..where can we get the GuidedHelp solution to import to the organization?

  • Community Member Profile Picture
    Community Member on at

    While trying to import default solution from one org to another, we are facing an error like guidedhelp is missing ..where can we get the GuidedHelp solution to import to the organization?

  • Community Member Profile Picture
    Community Member on at

    Hi


    We have the same problem.  We are on the same version of CRM 2016 on premise (8.1.0.359) that we can not import customisations into CRM Online because GuidedHelp Managed solution does not exist...

    Can anyone help?

  • TeresaP Profile Picture
    TeresaP 18 on at

    How do you uninstall it? If you try to delete the solution, it gives an error about web recourses and will not let you delete it.

  • Community Member Profile Picture
    Community Member on at

    hi, by any chance did you figure out a way around this?

  • Community Member Profile Picture
    Community Member on at

    I mean the problem to import the Default solution getting the dependency error. I am having the same problem importing a default solution that I am trying to move from Premise to Crm online with no luck.

  • Suggested answer
    sjm16 Profile Picture
    sjm16 on at

    I did get round this problem, basically you need to edit the Solutions.xml file in the solutions zip and remove all the references to 'GuidedHelp', once all references are removed the solution should import fine (did for me anyway).

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