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Grids and Subgrids don't load data until refreshed

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Posted on by SaifMsk

Does any one else here have issues where, very recently, grids and Subgrids seem to intermittently not show any data until the page is refreshed(either using the ribbon button or the browser). No errors of any kind popoing up either.

I started noticing it maybe a week ago and thought it was just a one off thing but our customers have been experiencing the same issue.

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RE: Grids and Subgrids don't load data until refreshed

Hi SaifMsk,

It's a weird thing. Please let your customers to clear cache or try another browser.

If the problem still exists, please raise a ticket to contact Microsoft.

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SaifMsk 5 on at

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RE: Grids and Subgrids don't load data until refreshed

Clearing cache, cookies , hosted app data doesn't seem to resolve it. Seems like a server side bug.

We've raised it with MS. Will update here if there's a resolution

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Peter Chantler 37 on at

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RE: Grids and Subgrids don't load data until refreshed

Hi SaifMsk,

We are experiencing the same issue, We are in Australia and believe the issue was introduced over the weekend in the latest service update. Our workaround at the moment is to use the refresh control at the top of each grid to load the data, but this does not work for our enquiry form.

A support ticket has been raised with Microsoft and they have advised that an internal ticket already exists. Hopefully there will be a resolution this weekend.

Regards,

Peter

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