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Microsoft Dynamics CRM (Archived)

Send Email when a note is added

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Posted on by 72

Hi There,

I've added Social pane to my accounts section, my requirement is I need to send an notification email when a Note is added. Can anyone guide from which entity is Note from. So that I can write a workflow to send an email. 

Thanks

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  • Gary Joel Profile Picture
    72 on at
    RE: Send Email when a note is added

    Thank you Goutam!!

  • Gary Joel Profile Picture
    72 on at
    RE: Send Email when a note is added

    Thank you Rawish!!

  • Verified answer
    Rawish Kumar Profile Picture
    13,758 on at
    RE: Send Email when a note is added

    Hi Gary,

    As soon as a note is added ( created) - you can then trigger a workflow as below:
    1651.2.png

    then send email - select the desire from and to.

    1651.2.png

    hope it looks fine.

  • Verified answer
    gdas Profile Picture
    50,091 Moderator on at
    RE: Send Email when a note is added

    Hi ,

    You can do this using real time  workflow , on creation of note entity.

    Here is the steps -

    - Create workflow , select Note entity.

    - Select the event "Create Reocord"

    - in the steps add Send email and set properties , to all those details(From/To)

    You can follow below reference  -

    ledgeviewpartners.com/.../dynamics-crm-e-mail-workflow

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