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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Account cannot be merged.
Microsoft Dynamics CRM (Archived)

Account cannot be merged.

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Posted on by Community Member

Hi Expert,

I've encounter an issue where i cannot merge the account records.

Any ideas?

*This post is locked for comments

  • Community Member Profile Picture
    Community Member on at
    RE: Account cannot be merged.

    Hi Alex,

    Thanks for the effort. The problem is solved.

  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Account cannot be merged.

    Hi,

    i screen shot some photos for you to see.

    DEMO

    1. Two account : 1 Active and 1 Inactive

     

    4643.5.png

     

    Result

    47427.3.png

     

    2. Two account : both are Active

    28176.4.png

    Result

    4643.5.png

  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Account cannot be merged.

    Hi,

    are the records both under "Active" status? if not please reactivate the records, make sure both of them are "Active".

  • Community Member Profile Picture
    Community Member on at
    RE: Account cannot be merged.

    Hi Alex,

    here you go.

    81116.1.png

  • Suggested answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Account cannot be merged.

    Hi,

    would you mind to share the error?

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