Dear Esteem Colleagues,
After configuring the USD in the dynamics application, the USD application is not displaying the configuration.It only shows blank.
I will appreciate your help in resolving this.
Thanks
*This post is locked for comments
Please follow the below steps to troubleshoot
1. Are you using USD Configurations entity? If Yes, then make sure you add all the USD Components inside the USD Configuration record that is assigned to you user.
2. Make sure the BU of the user who imported the records in USD or who deployed USD in your org is of the same BU as yours. This happens because, USD Agent role has just BU level read access on all USD Configurations. If a user from other BU deploys or creates USD Configs, you will not be able to access them if you are from a different BU.
Let me know if above steps help
Hi ABDULAZEEZ HAMMED,
It sounds like you have only setup the base Unified Service Desk configuration. Read this article to learn how to expand on your base Unified Service Desk configuration.
#1
André Arnaud de Cal...
291,711
Super User 2024 Season 2
#2
Martin Dráb
230,458
Most Valuable Professional
#3
nmaenpaa
101,156
Share
Report
All responses (
Answers (
