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Microsoft Dynamics CRM (Archived)

Unified Service Desk Application not displaying

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Posted on by Hammed

366 User Group Leader

Dear Esteem Colleagues,

After configuring the USD in the dynamics application, the USD application is not displaying the configuration.It only shows blank.

I will appreciate your help in resolving this.

Thanks

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Adrian Begovich 1,027 Moderator on at

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Hi ABDULAZEEZ HAMMED,

It sounds like you have only setup the base Unified Service Desk configuration. Read this article to learn how to expand on your base Unified Service Desk configuration.

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Kaustubh Hegde 330 on at

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Please follow the below steps to troubleshoot

1. Are you using USD Configurations entity? If Yes, then make sure you add all the USD Components inside the USD Configuration record that is assigned to you user.

2. Make sure the BU of the user who imported the records in USD or who deployed USD in your org is of the same BU as yours. This happens because, USD Agent role has just BU level read access on all USD Configurations. If a user from other BU deploys or creates USD Configs, you will not be able to access them if you are from a different BU.

Let me know if above steps help

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