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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Chrome - Pop-Up Blocke...
Microsoft Dynamics CRM (Archived)

Chrome - Pop-Up Blocker Message Appearing On Adding Appointment via a Sub-Grid

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Posted on by G Sav

Hi,

I am hoping someone can help/has had this strange issue themselves. We are currently on CRM 2013 Spring Release in the cloud. We access CRM using Chrome version 40. We have 180 plus users across sites and currently 30 in my site.

We have 1 user (only 1), who intermittently gets the Chrome Popup Blocker message when they try to add an appointment from an activity Sub Grid on the Contact Form. The thing is we have allowed pop ups from CRM, and added the correct URLs to the various Allow settings. What seems strange is it will work fine for a number of hours, then suddenly, all he gets is the message. Restart Chrome and it goes away sometimes for a minute or two, sometimes for hours. He is only using Chrome for CRM no other browsing.

The message reads: A Microsoft Dynamics CRM window was unable to open, and may have been blocked by a pop-up blocker. Please add this Microsoft Dynamics CRM server to the list of sites your pop-up blocker allows to open new windows:ORG.crm4.dynamics.com 

We have tried all the settings and reinstalling. We think we have won, then boom it suddenly appears again.

Thanks for yor help in advance.

Graham

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  • G Sav Profile Picture
    G Sav on at
    RE: Chrome - Pop-Up Blocker Message Appearing On Adding Appointment via a Sub-Grid

    We found the issue, it was happening when the user had moved away from their main window. For example, opened up Chrome, added an appointment (which open a 2nd window), they added their note, but then used the 2nd window to go back to their dashboard and accounts. Because they had 2 windows open they then where closing the first. The second time they add an appointment it was from this 2nd window which opened up a 3rd. For some reason Chrome then does not allow the pop ups. I think it is because it is a window of a window.

    Since then we have asked people to use the first window they login into and close any new windows opened. This seems to have worked.

     

  • Community Member Profile Picture
    Community Member on at
    RE: Chrome - Pop-Up Blocker Message Appearing On Adding Appointment via a Sub-Grid

    We are experiencing the EXACT same issue - just one user has this happen to her when she tries to add activities from a subgrid. She uses chrome, but so do I. We have gone to the browser pop-up settings and made an exception for CRM (I have this too) - but it still doesn't work for her. And same issue. Sometimes it works fine, but once it starts popping up - nothing stops it unless she does a restart, and then it will work for a couple activities and start up again.

  • G Sav Profile Picture
    G Sav on at
    RE: Chrome - Pop-Up Blocker Message Appearing On Adding Appointment via a Sub-Grid

    Thank you for the reply, however we have tried all this. We have all the fields and URLs in the various expection lists. The issue is, it works fine then every now then, Chrome has a paddy and says No. :-)

  • Community Member Profile Picture
    Community Member on at
    RE: Chrome - Pop-Up Blocker Message Appearing On Adding Appointment via a Sub-Grid

    Could you try the following:

    1) Click Customize and Control Google Chrome (the button resembles three stacked lines)

    2) Click Settings, and then click Show Advanced Settings.

    3) Under Privacy, click Content Settings.

    4) Under Pop-ups, click Manage Exceptions. In the Hostname Pattern box, type the URL that you use to access Microsoft Dynamics CRM. Your Microsoft Dynamics CRM URL will end in "dynamics.com". In the Behavior drop-down list, select Allow.

    5) Click OK.

    6) For the changes to take effect, restart your browser.

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