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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Adobe acrobat distille...
Microsoft Dynamics GP (Archived)

Adobe acrobat distiller has stopped working in GP

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Posted on by soma 24,410

While trying to create pdf file from MS dynamics GP using adobe acrobat distiller 9.0, the following error message pops up

Faulting application name: acrodist.exe, version: 9.0.0.332, time stamp: 0x4850b770

Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f

Exception code: 0xc0000005

Fault offset: 0x00039084

Faulting process id: 0x2270

Faulting application start time: 0x01ce13efa9a708d0

Faulting application path: D:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrodist.exe

Faulting module path: C:\Windows\SysWOW64\ntdll.dll

Report Id: e862e4c2-7fe2-11e2-99cf-0050561a5a49

Enviroment Detail: Window Server 2008 R2 64bit ,Citrix XenApp 6.5, Acrobat distiller for windows

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at
    RE: Adobe acrobat distiller has stopped working in GP

    I have seen similar. Have you tried re-installing Adobe?

    Can you upgrade to Adobe X?

    Ian.

  • Verified answer
    soma Profile Picture
    soma 24,410 on at
    RE: Adobe acrobat distiller has stopped working in GP

    Hi Ian,

    Thanks for your reply...

    I found a solution. The adobe acrobat version is not compatible with my OS(Window Server 2008 R2 64bit). we need upgrade to latest version. After i upgraded, that problem was resolved.

  • Community Member Profile Picture
    Community Member on at
    RE: Adobe acrobat distiller has stopped working in GP

    Good stuff. What version did you upgrade to? X?

    Ian.

  • soma Profile Picture
    soma 24,410 on at
    RE: Adobe acrobat distiller has stopped working in GP

    Thanks for your response. In our case, we installed acrobat 9.0 Pro on windows server 2008 R2 64 bit. Acrobat 9.3.3 or later version only compatible with windows server 2008 R2 64 bit. We just ran the updates(Open Acrobat go to Help --> check for updates) and it is upgraded to 9.5. Please refer below link for downloading and verifying version compatibility .

    www.adobe.com/.../new.jsp

    if you need any clarifications please let me know.

    Thanks,

    Soma

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