How to update Ticket number field of Case using code

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Posted on by dkrishna

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Hello,

Iam trying to update ticket number field of CASE but it is not updating . Is there any way to update ticket number which is already generated while creating case .

Entity objcase = new Entity("incident", entity.Id);
objcase .Attributes["ticketNumber"] = "33843483";

_orgService.Update(objcase );

Thanks,

Krishna Prasad.

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BadrinathB 970 on at

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RE: How to update Ticket number field of Case using code

Hi Krishna,

It is not possible to update the ticketNumber field directly. If you want to use custom case numbers you can do that using a plugin with precreate event. Have a look here for better understanding.

community.dynamics.com/.../custom-generation-of-case-number

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Rawish Kumar 13,758 on at

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RE: How to update Ticket number field of Case using code

Hi Krishna,

the ticket number field on incident entity is not valid for update meaning you cannot update this field.

However you might be able to overwrite the out of the box numbering on a "pre-validation" plugin.

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gdas 50,091 Moderator on at

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RE: How to update Ticket number field of Case using code

Hi Krishna ,

The workaround is to introduce new custom field which you can update . So try with some custom field , you can have a look my article to create custom auto number .

goutamdascrm.wordpress.com/.../dynamics-365-auto-number

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dkrishna 483 on at

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RE: How to update Ticket number field of Case using code

But we are using Out of box field TicketNumber. We cant change now because system is already in Iive. We need to update some of the cases which are created with Default Format starts with CAS as we have our format for all the cases . Is there any alternative way by update to IsValidForUpdate property ?

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Kokulan 18,054 on at

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RE: How to update Ticket number field of Case using code

Hi

If the case you are trying to update does not have loads of related records, you could consider exporting and importing the Case to update the Ticket Number

Once you exported, if you want to maintain the record GUIDs, then you will have to delete the original records before you re-import.

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