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How can we prevent users from removing items from queues?

Posted on by 136

Dynamics CRM 2016 has a "Remove" button for queue items. I am looking at the security role and does not seem to be a security privilege for this? I am trying to prevent users on certain roles from being able to remove items from queues. 

However, removing the "Delete" permission on "Queue" and "Activity" does not achieve this?

Is anyone aware of a way?

I can't remove the button via ribbon workbench as queue items could be deleted via other ways. Like for instance the "Remove item from queue" tick box on the "Pick" button.

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  • deanparkr Profile Picture
    deanparkr 136 on at
    RE: How can we prevent users from removing items from queues?

    Ah of course.. thanks Andrii!

  • Verified answer
    a33ik Profile Picture
    a33ik 84,313 Super User on at
    RE: How can we prevent users from removing items from queues?

    Hello,

    I believe that plugin that will handle RemoveFromQueue message and throw an exception if user has no rights to do that can resolve your issue.

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