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Microsoft Dynamics CRM (Archived)

How can we prevent users from removing items from queues?

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Posted on by 142

Dynamics CRM 2016 has a "Remove" button for queue items. I am looking at the security role and does not seem to be a security privilege for this? I am trying to prevent users on certain roles from being able to remove items from queues. 

However, removing the "Delete" permission on "Queue" and "Activity" does not achieve this?

Is anyone aware of a way?

I can't remove the button via ribbon workbench as queue items could be deleted via other ways. Like for instance the "Remove item from queue" tick box on the "Pick" button.

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  • Verified answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    I believe that plugin that will handle RemoveFromQueue message and throw an exception if user has no rights to do that can resolve your issue.

  • deanparkr Profile Picture
    142 on at

    Ah of course.. thanks Andrii!

  • Suggested answer
    cventura55 Profile Picture
    6 on at
    The permissions on the Queueitem are managed from the Queue table, but even if you remove all the permissions on the Queue table the Remove button will still appear, I'm afraid you will have to use Ribbon Work Bench adding an enabling rule that shows or hides the button depending on the user's security role.

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