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If we enter a cross ship RMA, what is the best way to use this for a shipping mistake? Is there a better way using Returns Management?
A cross ship RMA was entered for the wrong item shipped to customer. The correct item that was supposed to ship was entered as the replacement item.
There was $0 showing as the unit cost on the RMA, so when the wrong items were received from the customer, they were put into inventory at $0.\
Any thoughts or guidance is really appreciated.
Thanks.
-Joe
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