Instance Issue on Dynamics 365 CRM Online

(0) Share

Report

Posted on by Quratulain Ibrahim

203

We are using Dynamics 365 CRM online. One of my production instance which had tons of customization and data is showing a status 'Instance to configure' this morning. There is no way I can access my data/customizations.

Basically we have 3 instances; 2 production and 1 sandbox.

Our sandbox instance was previously showing error message for which months back a support ticket was created with MS as well. but both the production instances were working fine till last night.

Screenshot taken few months back;

3318577.1.png

this morning I can see that the error with Sandbox instance has been resolved but my production B instance shows as 'Instance to Configure'

4863.2.png

*This post is locked for comments

I have the same question (0)

All responses (6)

Answers (0)

PranavShroti 4,510 on at

Like (0)

Report

Are you able to open instance in Administrative mode?

The Administrative mode is available only for the Sandbox Instance . However in Production instance you can change the Access mode of Users to Administrative

Regards,

Pranav

Was this reply helpful? Yes No
Quratulain Ibrahim 203 on at

Like (0)

Report

Hi Pranav,

Appreciate your response. However I dont see any option to open my instance in administrative mode.

How can I restore all my custom entities, webresources, plugins, custom forms and data?

More importantly is there a way to find out who made these changes?

Was this reply helpful? Yes No
PranavShroti 4,510 on at

Like (0)

Report

I am sure your instance backup is safe... I believe this calls for a ticket with MS.

Regards,

Pranav

Was this reply helpful? Yes No
Quratulain Ibrahim 203 on at

Like (0)

Report

How do I open a ticket? Have tried Office 365 Portal >> Support >> New Service Request >> Email Us (since there wasnt an option to open a ticket).

Was this reply helpful? Yes No
sbelzile on at

Like (0)

Report

All the instructions to open a ticket are available here: mbs.microsoft.com/.../CRMSupport

Was this reply helpful? Yes No
Suggested answer

PranavShroti 4,510 on at

Like (0)

Report

try this: How to open a ticket:

blogs.technet.microsoft.com/.../how-to-create-service-requests-to-contact-office-365-support

You can call to open a ticket on your behalf:

In the United States, call 1 800 865 9408.

In Australia, call 1 800 197 503.

In Canada, call 1 800 865 9408.

In the United Kingdom, call 0800 032 6417.

If your Office 365 or Microsoft 365 Business support phone number isn't listed above, use the dropdown menu below to choose your country or region.

see below link for full details:

support.office.com/.../Contact-support-for-business-products-Admin-Help-32A17CA7-6FA0-4870-8A8D-E25BA4CCFD4B

Regards,

Pranav

Was this reply helpful? Yes No