Dynamics 365 for Marketing - Marketing E-Mail - Option Set Field

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Posted on by Community Member

Hi Community,

We use Dynamics 365 for Marketing and we have experienced following issue:

We have created a new Marketing E-Mail with one place holder (the source is an Option Set field). Wenn I send this E-Mail, then the place holder is replaced with the ID of the item from the Option Set and not with the Value as expected, e.g.:

Instead of "Dear Mr. Abc" I see "Dear 1 Abc"

In the Option set I have:

ID: 1

Value: Mr.

Is it a bug or do I configure the place holder in a incorerct way?

Thanks for your help in advance

Maris

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Alexandr J. 246 on at

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Hi Maris,

try to make some changes at values of option set and Publish all customizations. If you have different base language and UI language, check translations for this option set (check entity translations or global option sets too).

Kind regards,
Alex

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Community Member on at

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Just received reply from Microsoft: this is a bug, it will be solved shortly.

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AHoegen 25 on at

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Hi Maris,

this issue is still happening for me, can you please provide me a status if this has been solved for you.

Otherwise I will open a new support-ticket.

thanks

Ark

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