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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamic 365 mobile app...
Microsoft Dynamics CRM (Archived)

Dynamic 365 mobile application

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Posted on by Community Member

Has anyone had any luck with the out of the box mobile application? We have had nothing but issues getting it to work with our workflows and I'm curious if any has had any experience positive or negative with the mobile application? We are evaluating if it is worth putting the development time into investigating or if we should just ditch the mobile app all together. Thanks for your feedback!

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  • Feridun Kadir Profile Picture
    Feridun Kadir 1,705 Most Valuable Professional on at
    RE: Dynamic 365 mobile application

    What sort of issues are you getting with workflows?  I (and others I know) have used the mobile app with success.  Also, which version of Dynamics are you running?

  • tkajohnston72 Profile Picture
    tkajohnston72 25 on at
    RE: Dynamic 365 mobile application

    It worked in our DEV but not in production. We get the following error in the mobile app and when we view the app via crm online.

    Issue descriptionError: External context MAIL_CONTEXT is not available. Check the availability before calling. at t.getExternalContextProperty (dmi.crm.dynamics.com/.../0.js) at e.getExternalContextProperty (dmi.crm.dynamics.com/.../0.js) at e.getExternalContextProperty (dmi.crm.dynamics.com/.../app.js) at e.getExternalContextProperty (dmi.crm.dynamics.com/.../0.js) at t.init (dmi.crm.dynamics.com/.../MailAppTrackBarControl.js:1:12895) at CustomControlHostRoot._initializeControl (dmi.crm.dynamics.com/.../0.js) at dmi.crm.dynamics.com/.../0.js at r (dmi.crm.dynamics.com/.../preload.js) at e._settlePromiseFromHandler (dmi.crm.dynamics.com/.../preload.js) at e._settlePromiseAt (dmi.crm.dynamics.com/.../preload.js) at e._settlePromiseAtPostResolution (dmi.crm.dynamics.com/.../preload.js) at n._drainQueue (dmi.crm.dynamics.com/.../preload.js) at n._drainQueues (dmi.crm.dynamics.com/.../preload.js) at MutationObserver.drainQueues (dmi.crm.dynamics.com/.../preload.js)

  • Suggested answer
    Adrian Begovich Profile Picture
    Adrian Begovich 1,027 Moderator on at
    RE: Dynamic 365 mobile application

    Hi dmuyres,

    I think that the out of the box mobile application is worth using. It does not require much time to set up and it does the basic functionality well. Although, I do prefer the web client.

  • tkajohnston72 Profile Picture
    tkajohnston72 25 on at
    RE: Dynamic 365 mobile application

    We are using the OOB and still have errors

  • Suggested answer
    PranavShroti Profile Picture
    PranavShroti 4,510 on at
    RE: Dynamic 365 mobile application

    Hi,

    Yes, you are right, my personal experience is not that great with default mobile app.

    Check out the new mobile platform from Microsoft called PowerApps. We demonstrated the capabilities of PowerApps to our customer and they were happy to adapt this new tech.

    PowerApps are a "no code" way to develop forms for viewing and editing your data. PowerApps enables users to create applications for Windows, iOS, and Android mobile devices.  Data can be from many different data sources from cloud providers such as Twitter, SharePoint online, Dynamics 365, Dropbox, Salesforce and many more. Business users can manage organizational data by running an app that they created or that someone else created and shared with other users. Apps run on mobile devices such as phones, tables or you can run them in a browser by opening Dynamics 365. Infinite variety of apps can be created – all without learning a programming language such as C#.

    --Users can sign up by going to powerapps.microsoft.com

    --PowerApp icon appears in the Office 365 app launcher

    --Create your PowerApp within a Windows App (Win, 8.1 or higher required) or within the Browser PowerApp Builder

    --The PowerApp can be run on iOS, on Android or within supported Web browsers

    --Inside PowerApp Builder a wide range of UI Tools to connect with varity of Data sources

    --PowerApp Adminisratin page one can start automatic Generation of a PowerApp after connecting to your Data

    --The Core concept to the automatic generated PowerApp is to have three main types of screens: Browse, Detail View, Edit/Create

    More details: powerapps.microsoft.com/.../getting-started

    I would highly recommend PowerApps for quick and easy mobile development.

    Please mark "Verified" if this helps.

    Regards,

    Pranav

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