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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics 2013 onprem- ...
Microsoft Dynamics CRM (Archived)

Dynamics 2013 onprem- Plugin for Outlook Issue

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Posted on by chris1337c 7

Hello,

When clicking on "Set Regarding" the CRM window pops up but freezes.

Steps taken to resolve:

-Cleanly uninstalled and reinstalled CRM Plugin

-Removed COM Add-in (As Admin, re-added)

-Full clean reinstall of Office 2016

I cannot for the life of me figure out what is going on, did a Office 365 update break this? Does anyone have a knowledge for helping me isolate what is going on?

I ran the Microsoft Support and Recovery Assistant for Office 365, it did not pull up anything in regards to the plugin.

Any and all help would be appreciated.

Regards,

ChrisCRMIssue.PNG

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I have the same question (0)
  • chris1337c Profile Picture
    chris1337c 7 on at

    This error started today Event ID 17204 - MSCRMTracing

    CrmTrace encountered an error. Additional Info:Error in LoadDeploymentSettings [Cannot open database "MSCRM_CONFIG" requested by the login. The login failed.

    Login failed for user 'NT AUTHORITY\NETWORK SERVICE'.], Stack Trace :    at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo)

      at System.Environment.get_StackTrace()

  • chris1337c Profile Picture
    chris1337c 7 on at

    Outlook just updated to this:Monthly (targeted) 1906

    11727.20230

    June 27, 2019

  • Suggested answer
    Andy Ran Profile Picture
    Andy Ran 295 on at

    If you try to set regarding in the web client, would it work or not?

    What is your COM Add-in version? I mean the exact version number, you can find it in the Control Panel -> Programs -> Program and Features.

    One more thing I would suggest is to clean your IE cache, and try it again.

  • Ragnar Hilmarsson Profile Picture
    Ragnar Hilmarsson 3,427 on at

    You can enable trace on client and see what is going on.

    support.microsoft.com/.../how-to-enable-tracing-for-the-microsoft-dynamics-crm-for-outlook-clien

  • chris1337c Profile Picture
    chris1337c 7 on at

    Hello,

    After doing some more digging I ended up figuring out that everyone's outlook client that had an issue had updated the night before. I was able to resolve the problem by rolling back Office ProPlus versions. The errors in regards to the SQL DB within Dyn2013 I have our DB Admin looking into. Thank you all for the suggestions!

  • Suggested answer
    chris1337c Profile Picture
    chris1337c 7 on at

    Ty!

  • tonij Profile Picture
    tonij 12 on at

    Have you found any other solutions to this one than rolling back the Office update? I have a similar problem too, but cannot roll back updates.

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