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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Microsoft Shopify Conn...
Small and medium business | Business Central, N...
Suggested Answer

Microsoft Shopify Connector

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Posted on by SadafAfzal 25

Hello,

The first problem is a customer no and the template is not coming auto-filled in order in case we are not creating customer. These parameters are defined in setup but still these fields are coming empty.

pastedimage1654081370513v1.pngpastedimage1654081388212v2.png

The second issue is Sales Order no and Sales Invoice no fields are not editable and the order is not processing due to this.

pastedimage1654081460923v3.png 

If anyone has resolved these problems please share the solution.

Thank you

  • Suggested answer
    Laeticia Cunha Profile Picture
    Laeticia Cunha Microsoft Employee on at

    Hello,

    This can happen when the customer does not exist or if any Customer has been identified on the Shopify side.

    Could you please confirm, on the Shopify application, if a Customer was set in the corresponding Order?

    pastedimage1654097669566v1.png

    Also, would it be possible to share the setup that you have in Business Central for the Customer Tab in your Shop Card?

    Thank you in advance for your understanding.

    Kind regards,

     

    Laeticia Cunha

     

    Please see our Dynamics 365 Business Central Support Team Blog for helpful information:

    https://dynamics.microsoft.com/en-us/business-central/capabilities/

    Don't forget to help the community by verifying the answer or at least like the suggestion if it did help in any way. It will let others know that the topic has verified the answer and was beneficial to you.

  • SadafAfzal Profile Picture
    SadafAfzal 25 on at

    Hello Laeticia,

    Customers are associated with my Shopify orders, my setup is as under. The template is defined, default customer no. is defined but these fields come empty when the order imported in Business Central.

    pastedimage1654099966894v1.png

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