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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Email address not reso...
Microsoft Dynamics CRM (Archived)

Email address not resolved

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Posted on by Community Member

Hi everyone, I'm working on a migration from CRM 4.0 to CRM 2015. The client works with the email router, and I've noticed that most of the time, the email router does not recognized the "from" email address and automatically creates a new contact in CRM to be assigned in the "from" email record. When I send an email to the queue from my personal email address, I've noticed that if I changed the email address of an existing contact, it then recognizes the contact. Is there anything to do with the existing contact so the email router can recognize them? 

Thank you!

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  • Community Member Profile Picture
    Community Member on at
    RE: Email address not resolved

    This is possibly related to the pattern matching that CRM utilises to match email addresses to Contacts. There are a few things:

    - Was the data migrated in a supported way (using the API to load the data) or via a standard upgrade?

    - Are the configuration options for emails and name format the same in CRM 4.0 to CRM 2015?

    It sounds like new data is working correctly, however migrated data is not?

  • Community Member Profile Picture
    Community Member on at
    RE: Email address not resolved

    Any updates on this? I'm having the same issue.

  • Lucas Blackburn Profile Picture
    Lucas Blackburn on at
    RE: Email address not resolved

    I would check the fields in the database in SQL to see if there's any difference between the existing contact row and the imported rows.

  • Community Member Profile Picture
    Community Member on at
    RE: Email address not resolved

    OK I found a solution that worked for me:

    http://practical-crm.blogspot.ca/2011/12/microsoft-crm-email-resolution-issues.html

    This works in CRM 2016 as well. 

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