Hi everyone,
I am the IT/Help desk person at a company and we are using CRM and seem to have some issues.
The first one, is when a user goes to choose a lead in CRM it gets stuck at the loading screen at "requesting data from server" and does not load.
I found out the fix for that is to just have them clear the cache and restart the browser, and that works but it's happened to multiple members of our sales team and at the same time. I would rather like to know if there's a specific issue that might be causing the cache to have a problem on the server side and if it's something I can look into via the admin panel OR have information to put into a support ticket.
The second one is this:
When user goes to qualify a lead this pop up occurs.
"Unexpected exception from plug in (execute):
M****CRMPlugins.QualifyLeadWorkFlowExtension:
System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary"
I'm looking more into ways to resolve this, but I'm still learning CRM along the way. Any help is greatly appreciated.
Thanks,
Trev
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