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Microsoft Dynamics CRM (Archived)

Portal 7.0.0022 custom web form returns timeout after submit intermittently

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Our organisation has 2016 Online Update 1 CRM. I have a custom page with a submit web form control, there is an annoying intermittently issue when I submit the form, it returns timeout error:

"The request channel timed out while waiting for a reply after 00:02:00. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout."

The record is actually inserted in CRM when this issue happens, it is just the portal doesn't receive any response after 2 minutes timeout.

Web form Control as below:

<adx:WebForm OnFormLoad="OnFormLoad" OnItemSaving="OnItemSaving" OnItemSaved="OnItemSaved" ID="WebFormControl" runat="server" FormCssClass="crmEntityFormView" PreviousButtonCssClass="btn btn-default" NextButtonCssClass="btn btn-primary" SubmitButtonCssClass="btn btn-primary" ClientIDMode="Static" />

If anyone has come across this issue and found a solution, please let me know

Thanks & Regards,

Linh Nguyen

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  • Emmaneul James Abraham Profile Picture
    727 on at
    RE: Portal 7.0.0022 custom web form returns timeout after submit intermittently

    Hello Linh

    Is Cursor hitting OnItemSaved Event ?,  You are getting time out issue because you are not getting any response back from CRM I guess, to find root cause please disable all the plugins / WF if any registered on entity and try once.

    Thanks

    James

  • Community Member Profile Picture
    on at
    RE: Portal 7.0.0022 custom web form returns timeout after submit intermittently

    Hi Emmaneul,

    It did hit the OnItemSaved with the timeout exception I posted. We have tried to disable WFs and plugins but it didn't seem to be related.

    One thing we notice is that this issue usually happens when CRM and portal are ideal for a long time and the request is like a wake-up call to the system.

    Regards,

    Linh Nguyen

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