Hi there,
We have a BFP with three stages, the level 1 cases are closed in the first stage of the proceses, and level 2 cases complete all the stages of the BPF, however, in level one cases the cases are being ¨Resolved¨ by a workflow rule but we don´t seem to be able to ¨Finish¨ de BPF when the case is resolved in the first stage.
Does anyone know how to finish a BPF without moving forward to the other stages?
Example:
I tried to create a workflow under the same BPF in order to get it terminated, but still not working: This is my workflow:
Does it make sense? is it possible to do this?
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