Hi!
I have a customer that is experiencing an issue, and I hope there is someone here that can help me.
The customer needs to move a customer payment, that was made in a period that is now locked for accounting, from one customer invoice to another. How can they acieve this?
They have two invoices, one that must be payed (let's call it X) and one that must be unpaid (Y). They can't unapply entries since they get an error message that they're trying to post in a locked period. Since both the payment and the invoice are in a locked period, they tried to instead create a cash receipt journal where they entered the payment amount in both debit and credit to the customer (the two rows where document no are yellow) to then apply the payment to the correct invoice and then reverse the payment against the invoice that must be unpayed. When they tried to apply the reverse payment against Invoice Y, they got an error message from the system that it is not possible to apply a transaction against the invoice when it is closed.
So, in other words: How can one move a customer payment between invoices for a period that is closed?
Best regards,
Eva
