CRM 2013 E-Mail Router / Handling of Undelivered Mails

(0) Share

Report

Posted on by funkiwi

Hello together,

I'm currently struggling with an issue of E-Mails send to a customer with a wrong E-Mail adress.

While we are recieve and send mails across our supportaddress we run into the following issue:

When we are sending E-Mails to our customer with a different mail address we sometimes recieve an undelivery report when the address is not valid. The main problem here is that these reports (I think generated from Exchange) doesn't reach our system and we don't get this important information. But when I access the mailbox with for example OWA then I can see this report there ...

Is there a possibility to lets this reports beiing imported trough the E-Mail Router?

regards

funkiwi

*This post is locked for comments

I have the same question (0)

All responses (1)

Answers (0)

Community Member on at

Like (0)

Report

RE: CRM 2013 E-Mail Router / Handling of Undelivered Mails

Hi Funkiwi,

You may try using the forward mail box within Email Router and see if it helps achieve your ask, please refer this link https://community.dynamics.com/crm/f/117/p/151000/349568.aspx#349568

Thank you.

Vineet Nair.

Microsoft Dynamics CRM Support.

Was this reply helpful? Yes No