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Email configuration issue on Ms dynamic 365

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I have configured the Email on Ms dynamic 365, But it seems not working properly. Please anybody help me out on this...

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RaviKashyap 55,410 Moderator on at

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Hi Deepak,

You need to share some more details like wht is not working, how did you enable etc.

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Adrian Begovich 1,032 Moderator on at

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Hi Deepak,

How have you configured Email for Dynamics 365? If you provide us some more information, we might be able to resolve your issue.

I recommend reading these Dynamics 365 E-mail Setup / Configuration and Dynamics 365 for Mobile "How to" Articles.

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gdas 50,091 Moderator on at

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Hi Deepak,

Check this article -

arunpotti.wordpress.com/.../how-to-configure-email-using-server-side-synchronization-in-crm-2016-online

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Hello Ravi,

I have created a Email server profile and configured it on mailbox Synchronization method like "Server profile name", Incoming Email and Outgoing Email......But while sending an email email is not triggering to user .

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RaviKashyap 55,410 Moderator on at

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Hi Deepak,

For Dynamics 365 Online, you don't need to create the profile. You can use the profile "Microsoft Exchange Online" which exists by default. The only thing you need to do is go to user mailbox, select the profile and setup the sync method as Server Side Sync, followed by test & enable the mailbox. Once you do that, you can see the status is it is passed or failed.

If it is failed, you can see the reason under the alerts sections.

Hope this helps.

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Hello Goutam,

Thanks for your information, But my query is like, Is there any possibility email should be trigger to a user on Dynamic 365 trial instance. (Email should be trigger for out going). Please help me out on this.

Regards,

Deepak

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gdas 50,091 Moderator on at

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Hi Deepak,

Below is the link for setting the email router.

From here you can navigate across the different MS articles to configure it.

technet.microsoft.com/.../dn832088.aspx

If you need to learn about Server Side Sync, you can use the link below:

technet.microsoft.com/.../dn832121.aspx

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