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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Cannot log in to Partn...
Small and medium business | Business Central, N...
Suggested answer

Cannot log in to PartnerSource Business Center - get "unexpected error occurred"

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Posted on by WayneStevens 10

I need to access the partner source portal in order to add our assigned granule range.to a BC license. I have done this in the past via the PartnerSource Business Center (https://businesscenter.mbs.microsoft.com). But now when I try to access that site, I get the get the following error:

Our apologies...An unexpected error occurred.
In order to resolve this issue as quickly as possible, please contact support and reference error ID: 4545ff53-6b26-4f33-bc44-768dd45626f1.

I've tried this from multiple browser (Chrome & Edge), Incognito/InPrivate -- no luck, always end up with the same error.

Two questions:

1) Am I even on the right partner portal to do what I need to do? These things are changing constantly, hard to keep up.

2) If I am on the right portal, any idea (other than starting a Microsoft Support case) to get logged in?

Thanks!

-Wayne

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,567 Moderator on at
    RE: Cannot log in to PartnerSource Business Center - get "unexpected error occurred"

    Please refer the link below.

    blogs.partner.microsoft.com/.../

  • WayneStevens Profile Picture
    WayneStevens 10 on at
    RE: Cannot log in to PartnerSource Business Center - get "unexpected error occurred"

    OK, I'll do that - but do you happen to have a link to where I can log such a ticket? When I google it, it brings me to.... you guessed it... the same site & same error :)

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,567 Moderator on at
    RE: Cannot log in to PartnerSource Business Center - get "unexpected error occurred"

    Hi WayneStevens ,

    Please log a support ticket to MBS support team.

    Thanks.

  • WayneStevens Profile Picture
    WayneStevens 10 on at
    RE: Cannot log in to PartnerSource Business Center - get "unexpected error occurred"

    thanks for the suggestion, but no - that link gives me the same error

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,567 Moderator on at
    RE: Cannot log in to PartnerSource Business Center - get "unexpected error occurred"

    Hi Wayne ,

    Please try with this link: mbs2.microsoft.com/.../AuthenticationToken.aspx

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