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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / The encryption certifi...
Microsoft Dynamics CRM (Archived)

The encryption certificate ... does not exist in the local computer certificate store

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Posted on by Brad Sprigg 985

Hi all

I'm having trouble setting up IFD for CRM 2013 and I haven't run into this issue before, when trying to set up claims-based auth in the deployment wizard, I get the following error.

The encryption certificate 'certificate info' does not exist in the local computer certificate store

I have checked that the CRM app pool account (Network Service) has read access to the certificate in MMC, and even changed the app pool account to Administrator as a test, same result. 

I've also tried to install the certificate in the claims wizard, both to the personal store and the trusted root certification store. One thing I did notice is when I was asked to select the certificate in the claims wizard, it listed the certificate twice instead of once. Both selections give the same result.

Any suggestions on what I can try next?

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  • Verified answer
    Brad Sprigg Profile Picture
    Brad Sprigg 985 on at

    I ended up working this out, it was related to the cert being listed twice. We had some issues with importing the cert originally, it came in without its private key and wouldn't display in IIS. We ended up getting the cert imported correctly, but the old, incorrect installation of it was still listed in the Personal store. I deleted that copy of the cert and the wizard is now able to continue.

  • Community Member Profile Picture
    Community Member on at

    the old and new certificate is definitely the issue, thankyou, it worked for me.

  • Julian Hueppauff Profile Picture
    Julian Hueppauff on at

    This issue still persists in Dynamics365 Update 2. Many thanks :)

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