CRM quick search does not work

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Posted on by bernhards

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We have a problem with the quick search in CRM 2011. Currently it is not possible to find an entry that contains a value in a specific text field.

This is the view without the search:

0333.crmproblem.png

When I search for "ANF-01104*" for example, it looks like this:

4135.crmproblem2.png

As you can see the searched results does not list any entry. Also there are a lot of columns are missing. So I took a look at the field parameters:

Searchabel = YES

As I know this is for the advanced search (but maybe the quick search too?) and that is working. Meaning it is possible to find the record with the advanced search but not with the quick search.

So I tried to remove all columns from the "Alle Anfragen" (All incidents) view -> SAVE -> PUBLISH -> and added them new -> SAVE -> PUBLISH

But the problem still persists. I really have no clue what is going on or what I should try next... any ideas?

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ashlega 34,477 on at

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Hi,

see if you have that field listed in the "find columns" in the Quick Find view(it's a special view.. it has "view columns" and "find columns")

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bernhards 423 on at

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Thanks for your answer. Ok, I added all fields to this view. As "view column" and as "find column". (SAVE -> PUBLISH) But unfortunately, it is still not possible. Even more weird that the quick search can't find more then 5 entries by using the * as search criteria.

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yleclerc 1,549 on at

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Hi bernhards,

Are you sure you added the "Titel" field to the Quick Search View "Find Columns"?

It doesn't even have to be in the View Columns, but it has to be in the Find Column (2).

Also, do you have any Filter Criteria? (3)

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bernhards 423 on at

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OMG! It was the filter criteria!! Thank you so much! :)

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