CRM Page showing error

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Posted on by Felix Xavier

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Hi All,

The Dynamic CRM is not opening.

I have changed one customization in opportunity -> Form -> Owner's Field --> Display properties --> Three columns format.

After publishing the customization.

The below error shown in that page instead of opening the CRM tab

Error

An error has occurred.

Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.

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JBirnbau on at

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RE: CRM Page showing error

Hi Felix,

I would recommend capturing the error through tracing and post it here, as it will provide a better understanding on what is happening in the platform. Here are instructions for enabling tracing:

1. Open Registry Editor (regedit) and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM

2. Add or verify the string value registry key "TraceCategories" and modify its value to *:Verbose

3. Add or verify the DWORD registry key "TraceCallStack" and modify its value to 1

4. Add or verify the DWORD registry key "TraceEnabled" and modify its value to 1

5. Add or verify the DWORD registry key "TraceRefresh" and modify its value to a different value than its current value (1 to 2, 3 to 4, or even 5 to 1)

6. Once all of the registry keys are in place, reproduce the error or issue

7. After the error or issue has been reproduced, return to Registry Editor and modify the TraceEnabled value to 0 and TraceRefresh value to a different value than its current value (1 to 2, 3 to 4, or even 5 to 1)

8. All trace files will be found under the Trace folder in your installation folder (default is C:\Program Files\Microsoft Dynamics CRM\Trace), and these can be opened with your preferred text editor

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