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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Data Export Service do...
Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Data Export Service does not Re-Sync

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Posted on by IAmGreg 4

Hi,

I have the Data Export Service installed, we did a first round of synchronization and everything went fine.

However, any changes to the environment (Dynamics365) are not synchronized back to the azure database.

I have seen some articles that the service might become "stuck" but don't see any resolutions on where to check or how to fix.

Thank you.

I have the same question (0)
  • Suggested answer
    meelamri Profile Picture
    meelamri 13,218 User Group Leader on at

    Hi,

    Please can you delete the export profile and create it again ?  

  • IAmGreg Profile Picture
    IAmGreg 4 on at

    I saw this as an option... and am wondering why this needs to be done?

  • meelamri Profile Picture
    meelamri 13,218 User Group Leader on at

    I saw this option too, I don't have more details. Can you try this option ?

  • IAmGreg Profile Picture
    IAmGreg 4 on at

    This solution did not resolve the problem data is still not being synced over in the new environment after the initial sync is complete.

  • Suggested answer
    RajuB Profile Picture
    RajuB Microsoft Employee on at

    Dear Greg,

    Greetings!

    Are you able to see any failure notifications in the Data Export  Serivce profile if yes you can click on failed records to validate the reason for failure and not sync to the target Azure Sql.

    If there are no failure records and Delta sync shows not completed then there might some problem with the Data Export service bus operation might have timing out.

    For that you can reach out our Microsoft Support channel by raising the ticket to help you on this issue.

    Power Platform Admin Center (admin.powerplatform.microsoft.com/)

    so Microsoft support team will help to resolve the issue in case if you are still facing sync issues based on your profile and tenant hosted the org.

  • Suggested answer
    RajuB Profile Picture
    RajuB Microsoft Employee on at

    Dear Greg,

    Greetings!

    Are you able to see any failure notifications in the Data Export  Serivce profile if yes you can click on failed records to validate the reason for failure and not sync to the target Azure Sql.

    If there are no failure records and Delta sync shows not completed then there might some problem with the Data Export service bus operation might have timing out.

    For that you can reach out our Microsoft Support channel by raising the ticket to help you on this issue.

    Power Platform Admin Center (admin.powerplatform.microsoft.com/)

    so Microsoft support team will help to resolve the issue in case if you are still facing sync issues based on your profile and tenant hosted the org.

  • Abigail Profile Picture
    Abigail 552 on at

    I saw this as an option too.

  • IAmGreg Profile Picture
    IAmGreg 4 on at

    There are a few things that were the problem.

    1) The Data Export service will not sync if on a Sandbox instance, it must be Production.  And even after you switch to Production, you need to create a new one.

    2) There are entities that are not supported for sync - some are available here - dynamics365blog.io/.../ - but this largely seems like a trial and error job.

    Thanks.

  • Suggested answer
    RajuB Profile Picture
    RajuB Microsoft Employee on at

    Dear Greg,

    Hope you are doing well!

    https://docs.microsoft.com/en-us/power-platform/admin/replicate-data-microsoft-azure-sql-database#prerequisites-for-using-

    The Data Export Service doesn’t work for sandbox environments that are configured with Enable administration mode turned on. More information: Administration mode

    For any synchronization i hope you have reached our support channel to help you on the troubleshooting.

    Thanks again. Good day!

  • IAmGreg Profile Picture
    IAmGreg 4 on at

    Hi - yes, sorry I did not reply, when I switched the tenants to production it all worked fine.

    Thank you.

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