Scanner won't read bar code

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Posted on by MochaMedicine

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Am helping in transition of gift shop between owners. Have RMS and can't get the scanner to read new bar code labels. Still reads old ones fine.Am I missing something?

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Community Member Microsoft Employee on at

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RE: Scanner won't read bar code

Please make sure that the barcodes being printed are in a high enough resolution that they print correctly and can be properly read.

I couldn't scan barcodes printed by my DYMO LabelWriter 450 Turbo, and then I realized that there is a setting in the printer properties to change the default printing from 300 x 300 dpi to 300 x 600 dpi. After I changed the settings and printed my new, higher-resolution barcodes, I had no problems with my scanner reading them.
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RE: Scanner won't read bar code

Hi, getlink.

I wonder whether it is the latest version of the Barcode Scanner? I am also looking for a fine barcode scanner whose way of processing is simple and fast to help me read 128 barcode. It will be better if it offers free trials for users to check. Any suggestion will be appreciated. Thanks in advance.

Best regards,

Arron
getlink 5 on at

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RE: Scanner won't read bar code

maybe you need to update the barcode scanner, so it will contain the scanner type you are reading. it works for some barcode generators.

in this way, you will get extra information. please select the right barcode type before reading.
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RE: Scanner won't read bar code

use Code128B or Code128C to print the barcode labels. These work with everything. Also scan into notepad and see if the numbers are the same as what is in the system. If the numbers don't match exactly then you will have to reprogram the scanner. you will need the code manual form the metrologic website which is now part of Honeywell.

Also if you post the number in the system and the number scanned into notepad. I can tell you which page and what to scan to make the scanner function correctly.

If you cant scan into notepad then your scanner needs a driver or the metrowedge program so is dead, which should be replaced.
Community Member Microsoft Employee on at

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RE: Scanner won't read bar code

Is it a USB or Serial Scanner? Try opening a program like notepad and try scanning a UPC code. The data of the UPC code should appear on the notepad screen? It should also go to a new line, like if you manually hit the return key. If this works - it means your scanner works and recognizing the UPC format.

Dan
MochaMedicine 100 on at

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RE: Scanner won't read bar code

Scanner is a Metrologic MS9540

Labels are being printed from within RMS.

The item number is 11 digits long, but there are old numbers that are that length as well. I have tried printing in 2 of 5 and UPC. Nothing works.
Community Member Microsoft Employee on at

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RE: Scanner won't read bar code

The scanner might need reprogrammed or the items need added to the database.

We basically need more information to help you.

Are the new labels printed from RMS or from the manufacture/supplier? What make and model is your scanner?