E-Mail from CRM - CRM Number added automatically to the subject

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Posted on by Community Member

Hi,

when sending an email out from the CRM System to the customer the System has added "CRM:0341001" to the subject line automatically (after pressing the "send" button)

How can this be fixed and avoided ?!

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Many thanks for Support & BR

Manuel

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Emre GULCAN 2,379 on at

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Hi,

This is tracking token. You can disable / modify it from

Settings > Administration > System Settings > Email > "Use correlation" / "Use tracking token"

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Emre GULCAN 2,379 on at

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also you can find more information on

www.microsoft.com/.../system-settings-dialog-box-email-tab.aspx

technet.microsoft.com/.../hh699705.aspx

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Gopalan Bhuvanesh 11,401 on at

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Hi

This is an email tracking token.

Please refer the following thread:

community.dynamics.com/.../235049

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Nithya Gopinath 17,078 on at

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Hi,

This CRM number is the email tracking token.

See: https://community.dynamics.com/crm/b/dynamicscrmsupportblog/archive/2012/08/14/email-tracking-token-in-dynamics-crm-2011

In order to remove this number, go to Settings --> Administration --> System Settings.

Navigate to the tab Email as shown in the screenshot below.

Uncheck the Use Tracking Token option.

Hope this helps.

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ShannonCRM 502 on at

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I would advise you to turn it off in the current version as there is a known issue with the generation of tracking numbers, where the same tracking number (0000000001) is being used multiple times.

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ram r on at

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This is because of email tracking token, keeping it has its own advantages. Sometime back I faced a similar scenario and did a quick write-up on my finding. Please refer the same and hope this helps!

exptechsolutions.blogspot.com/.../mscrm-email-tracking-token.html

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Community Member on at

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@ShannonCRM, do you know where more information about the 0000000001 issue can be found?

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ShannonCRM 502 on at

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Per Microsoft, it is documented in their support system that it has been fixed in 8.2.1 (the latest release). However, I couldn't find this on their release notes. The support technician said they don't put everything in the Release Notes.

we haven't installed the update to verify yet.

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Community Member on at

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Thank you @ShannonCRM. I just installed the Client (server still on 8.2.0) and it still seems to be an issue. I would have thought it was a client bug with local tracking tokens assigned to the Client. Hoping it's server side now I guess... installing update on test server soon.

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