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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / E-Mail from CRM - CRM ...
Microsoft Dynamics CRM (Archived)

E-Mail from CRM - CRM Number added automatically to the subject

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Posted on by Community Member

Hi,

when sending an email out from the CRM System to the customer the System has added "CRM:0341001" to the subject line automatically (after pressing the "send" button) 

How can this be fixed and avoided ?!

8750.3.png

Many thanks for Support & BR

Manuel

*This post is locked for comments

  • Community Member Profile Picture
    Community Member on at
    RE: E-Mail from CRM - CRM Number added automatically to the subject

    Thank you @ShannonCRM.  I just installed the Client (server still on 8.2.0) and it still seems to be an issue.  I would have thought it was a client bug with local tracking tokens assigned to the Client.  Hoping it's server side now I guess... installing update on test server soon.

  • ShannonCRM Profile Picture
    ShannonCRM 500 on at
    RE: E-Mail from CRM - CRM Number added automatically to the subject

    Per Microsoft, it is documented in their support system that it has been fixed in 8.2.1 (the latest release). However, I couldn't find this on their release notes.  The support technician said they don't put everything in the Release Notes.

    we haven't installed the update to verify yet.

  • Community Member Profile Picture
    Community Member on at
    RE: E-Mail from CRM - CRM Number added automatically to the subject

    @ShannonCRM, do you know where more information about the 0000000001 issue can be found?

  • Suggested answer
    ram r Profile Picture
    ram r on at
    RE: E-Mail from CRM - CRM Number added automatically to the subject

    This is because of email tracking token, keeping it has its own advantages. Sometime back I faced a similar scenario and did a quick write-up on my finding. Please refer the same and hope this helps!

    exptechsolutions.blogspot.com/.../mscrm-email-tracking-token.html

  • Suggested answer
    ShannonCRM Profile Picture
    ShannonCRM 500 on at
    RE: E-Mail from CRM - CRM Number added automatically to the subject

    I would advise you to turn it off in the current version as there is a known issue with the generation of tracking numbers, where the same tracking number (0000000001) is being used multiple times.

  • Suggested answer
    Nithya Gopinath Profile Picture
    Nithya Gopinath 17,076 on at
    RE: E-Mail from CRM - CRM Number added automatically to the subject

    Hi,

    This CRM number is the email tracking token.

    See: https://community.dynamics.com/crm/b/dynamicscrmsupportblog/archive/2012/08/14/email-tracking-token-in-dynamics-crm-2011

    In order to remove this number, go to Settings --> Administration --> System Settings.

    Navigate to the tab Email as shown in the screenshot below. 

    41660.1.PNG

    Uncheck the Use Tracking Token option.

    Hope this helps.

  • Suggested answer
    Gopalan Bhuvanesh Profile Picture
    Gopalan Bhuvanesh 11,401 on at
    RE: E-Mail from CRM - CRM Number added automatically to the subject

    Hi

    This is an email tracking token.

    Please refer the following thread:

    community.dynamics.com/.../235049

  • Emre GULCAN Profile Picture
    Emre GULCAN 2,379 on at
    RE: E-Mail from CRM - CRM Number added automatically to the subject

    also you can find more information on

    www.microsoft.com/.../system-settings-dialog-box-email-tab.aspx

    technet.microsoft.com/.../hh699705.aspx

  • Suggested answer
    Emre GULCAN Profile Picture
    Emre GULCAN 2,379 on at
    RE: E-Mail from CRM - CRM Number added automatically to the subject

    Hi,

    This is tracking token. You can disable / modify it from

    Settings > Administration > System Settings > Email > "Use correlation" / "Use tracking token"

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