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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Corrupted Professional...
Microsoft Dynamics GP (Archived)

Corrupted Professional Service Tools Library?

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Posted on by baxter05

Currently using Dynamics GP 2010 SP3

We just applied SP3 about a month or so ago and I hadn't needed to use the PSTLuntil today.  However, when I go to PSTL, I do not get the "window" for PSTL.  I get the "Receivables Transaction Unapply" window.

I went to my Add/remove programs and reinstalled PSTL but it is still happening.  What can I do to correct this?  I really need to use the PSTL.

Thank you,

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  • Suggested answer
    sandipdjadhav Profile Picture
    sandipdjadhav 18,319 on at

    Pam,

    May I know whats wrong with this windo? You have to enter Customer # to get details and then unapply. I have several time you this screen to unapply payment.

    Thanks

    Sandip

  • baxter05 Profile Picture
    baxter05 on at

    Sandip,

    Thank you for attempting to resolve my issue.

    The problem is not with the window posted above - no doubt it does work.

    The problem is that when I click on the PSTL on my dynamics so I can use ALL the tools available, I do not get the main PSTL window, I only get the window above.

     - there is NO WINDOW FOR THE PSTL for me to use.

    In other words, when I click on the Profession Services Tool Library in Dynamics, I want that PSTL window to come up so I can have the option to CHOOSE what tool I want to use - I do not want to use the Receivables TRX UNapply window.

     

    Pam

     

  • Verified answer
    Dave Dusek Profile Picture
    Dave Dusek Microsoft Employee on at

    Pam,  

    Remove the window from the shortcut bar and re add it.  To add, right click, select Add Window.  Select Technical Services Tools > Project > Professional Services Tools Library.  That will put the main window on the shortcut bar and it should work.  

  • baxter05 Profile Picture
    baxter05 on at

    Dave,

    Thank you so much for responding - this definitely resolved the issue.

    Appreciate it.  Have a great day.

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