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Latitude & Longitude Not Populating Under Account Level

Posted on by Microsoft Employee

When we add a new contact in CRM and add their address, the latitude and longitude populates automatically.  However, when we add a new ACCOUNT in CRM, the latitude and longitude does not auto populate once we add the address in.  Why is that?  Is there somewhere in the settings where we can change it so the latitude and longitude will auto populate under the account level?  

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  • Suggested answer
    Manju Augustine Profile Picture
    Manju Augustine 140 on at
    RE: Latitude & Longitude Not Populating Under Account Level

    Hi,
    Please refer the link below.

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/turn-on-auto-geocoding

    Thanks,
    Manju

  • Verified answer
    a33ik Profile Picture
    a33ik 84,313 Super User on at
    RE: Latitude & Longitude Not Populating Under Account Level

    Hello,

    AFAIK there is no OOB resolving of address to Longitude/latitude. It seems that you have something custom that does resolve for you. Just implement the same approach for accounts.

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