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Microsoft Dynamics CRM (Archived)

Latitude & Longitude Not Populating Under Account Level

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When we add a new contact in CRM and add their address, the latitude and longitude populates automatically.  However, when we add a new ACCOUNT in CRM, the latitude and longitude does not auto populate once we add the address in.  Why is that?  Is there somewhere in the settings where we can change it so the latitude and longitude will auto populate under the account level?  

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  • Verified answer
    a33ik Profile Picture
    84,331 Most Valuable Professional on at

    Hello,

    AFAIK there is no OOB resolving of address to Longitude/latitude. It seems that you have something custom that does resolve for you. Just implement the same approach for accounts.

  • Suggested answer
    Manju Augustine Profile Picture
    140 on at

    Hi,
    Please refer the link below.

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/turn-on-auto-geocoding

    Thanks,
    Manju

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