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Small and medium business | Business Central, N...

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Sales Order Agent Activated but not working

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Posted on by RP-25090740-0

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Hi all,

I have activated the sales order agent using my personal mailbox in my BC sandbox environment just to test it, but it's not picking up any of the emails.
I have created myself as a customer in BC as well. Just FYI, the Accounts Payable agent didn't give any such issues.
The mailbox sync time hasn't changed at all since I connected it to the Sales Order agent.

Do you have any suggestions on how I can sync it?

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Pallavi Phade 1,292 on at

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Sales Order Agent Activated but not working

Namaste ,

Can you check necessary permissions , users agent settings in BCE .

https://learn.microsoft.com/en-us/dynamics365/business-central/sales-order-agent-setup?tabs=soaconfig#manage-agent-permissions-and-user-access

If this helps

Regards

Pallavi Phade

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