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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Case portal comments d...
Microsoft Dynamics CRM (Archived)

Case portal comments disappear once case closed

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Posted on by Community Member

It looks like all portal comments are invisible once case closed. Is there any solution to access those history comments?

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  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at
    RE: Case portal comments disappear once case closed

    Hi,

    I don't think this happens out of box. There must be some permission/ configuration missing. I can see the comments on a closed case. I can even add new comments.

    Hope this helps.

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